Curriculum
WELCOME STUDENT ORIENTATION
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THE CAR BUSINESS
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CAR DEALERSHIP
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CAR BUSINESS FUNDAMENTALS
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Protecting your business and assets
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- Overview
- Responding to Presuit threats
- How to respond to a certified demand
- How to win chargebacks and disputes
- Importance of releases
- COURTESY REPAIR RELEASE (Use if you help with repairs)
- WAIVER OF REMAINING BALANCE RELEASE(Use if you waive balance to resolve issue)
- NONCARDHOLDER CARD AUTH (use this when customer is using someone elses card)
FINANCING
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CAR RENTALS
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Expanding your business
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UNTIL NEXT TIME MILLIONAIRES!
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